FAQs 

Remote Desktop

How do I get Remote Desktop set up?


This will be an issue for IT. Contact help desk or Andrew Keegan.




Why isn't my webcam working when I am using remote desktop?


You can't use your webcam whilst using remote desktop. Make you are not on remote desktop whilst on video call.
If there are documents you wish to show to your learners that you need to access via remote desktop, we recommend transferring those files to your One Drive.





Google Classroom

My learners cannot see their classroom when on the main page of Google Classroom?


This is because they are signed into their personal Google account. They need to make sure they are signed in with their college email which is studentnumber@g.bdc.ac.uk.





Microsoft Teams

My learners cannot see their classroom when on the main page of Google Classroom?


This is because they are signed into their personal Google account. They need to make sure they are signed in with their college email which is studentnumber@g.bdc.ac.uk.